Delivery & Returns
Delivery Options
Our Shipping Policy: All orders ship by USPS from our store to the continental U.S.
Currently we do not ship to Alaska, Hawaii, or outside the U.S. Some products cannot ship to certain states, counties or cities because of local laws; see the shipping restrictions at the bottom of this page.
Most orders ship within 1 business day. You will receive a confirmation email when your order ships and another email with tracking information.
If your order has not shipped after one business day, please give us a call at (470) 851-1958, Monday to Friday, 9am to 5pm ET. We ship from our own retail store. That is how we keep our prices lower than most competitors, but it means an order can occasionally take a little longer to leave. We are always happy to check on it for you.
Payment Methods: We accept Visa, Mastercard and American Express. We do not accept Discover cards at this time. (Yes, we discovered that one the hard way.)
Shipped Products: Natural Life is committed to providing you with excellent products. We stand behind the products we distribute and guarantee that they are brand new, authentic and in their original packaging.
Terms and Conditions of this transaction are governed by the Terms and Conditions listed on the Natural Life web page and are subject to change without notification.
Return/Refund Policy: All Natural Life products come with a 30-day (from order date) or 10-day (from delivery date), no-questions-asked guarantee for new/unopened or defective/damaged products based on the order or delivery date.
To receive a refund, store credit, or replacement product(s) please follow the instructions below.
1. Email Customer Service at naturallifebuckhead@gmail.com, or call us at (470) 851-1958 to request a Return Merchandise Authorization (RMA). An RMA will be sent to the email provided on your order.
2. For all returns, include in box: product, original packing slip, and completed RMA form.
3. If you received a damaged product that is unable to be shipped, please include a picture of the damaged product(s) in your email requesting RMA form (naturallifebuckhead@gmail.com).
Tell your customers about your delivery options. Provide them with information about expected delivery time and any additional services they can opt for, such as express shipping or package tracking.
Shopping & Order Support
A little guidance goes a long way.
Explore our available collections and review product details before ordering. Delivery options, availability, and any applicable shipping charges are shown at checkout.
Have a product question or need help with an order? Use the contact form and include your order number when available. Please contact us before sending a return.